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Onboarding & Support Levels
Thanks for joining Tendium! The following onboarding and support is included, depending on your price plan.
Tendium Light
Self-onboarding for your main users in the platform.
Access to our support channels* for questions and support in the platform.
Tendium Core
One onboarding session for your main users with one of our product specialists.
One follow-up session after the completed onboarding if needed.
Access to our support channels* for questions and support in the platform after onboarding is completed.
Tendium Scale
Tailored onboarding process for all your main users.
One of our product specialist prepares a monitoring profile before the onboarding.
Access to our support channels* for questions and support in the platform after onboarding is completed.
*The support channels are staffed on weekdays (excluding holidays) from 09:00 to 17:00. Guaranteed response time within 4 hours within these hours.
Last updated: 9 December 2025
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