Onboarding & Support Levels

Thanks for joining Tendium! The following onboarding and support is included, depending on your price plan.

Tendium Light

Tendium Core

One onboarding session for your main users with one of our product specialists.
One follow-up session after the completed onboarding if needed.
Access to our support channels* for questions and support in the platform after onboarding is completed.

Tendium Scale

Tailored onboarding process for all your main users.
One of our product specialist prepares a monitoring profile before the onboarding.
Access to our support channels* for questions and support in the platform after onboarding is completed.

*The support channels are staffed on weekdays (excluding holidays) from 09:00 to 17:00. Guaranteed response time within 4 hours within these hours.

Last updated: 9 December 2025